FAQ

1.Do you ship to my country?
 HotCelebrityDresses.com ships to nearly every country all around the world, covering North America, Europe, Asia, Africa, Oceania, South America and more. We choose reliable shipping carrier like DHL,UPS,USPS,DPD,EMS to make sure your package arrives to your destination safely and securely
 
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2.Is it safe to order products here?
 Sure.HotCelebrityDresses.com values and respects all customers' personal information. We go to the extreme to ensure the safety of our customers' information. We don't store any of your payment information on the website. And also the payments are guaranteed and made through the credit card payment company which is considered to be secure and trustworthy. And we will never share your information with the third parties.
 
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3.When will I receive my order?
 The total process time consist of two parts,tailor time and shipping time.
 The tailor time for most dresses is 7-10 working days (Busy season orders or dresses with too many handmade works not included)
 Expedited Shipping: 3-5 working days
 Standard Shipping: 6-8 working days
 
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4.I ordered a standard sized dress, not a custom size, why is it taking so long?
 No matter the standard sized dress or the custom sized dress, HotCelebrityDresses.com need the processing time to make it. In general, the processing time will be in the 7-1o working days. You can rush your order with extra cost if you need your dress urgently.Please put a message with the event date while order,then we will contact you via email about the delivery time.
 

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5.How to return & exchange an item?
 If you want return or exchange an item, you refer to our Return & Exchange Policy. And then you need contact our customer service at service@HotCelebrityDresses.com.
 
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6.What can I do if I don't like the dresses that I have received?
 We made the dresses by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted. For the details please click Return & Exchange Policy
 
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7.What if I forgot my password?
 If you've forgotten your password, click on "Forgot your Password". We'll ask you to enter your email account and then send you a new password immediately. After you have logged in using the new password, we recommend you go to My Orders and enter Account Settings to change it.You can also contact us for help at service@HotCelebrityDresses.com.